"Solid kit, just caught me at the wrong time"
I ordered a suspension kit from ICON and everything showed up without any hassle. The quality seems really solid, and the website was simple enough to get through, so no real complaints there.
The only thing is the price stung a bit, but I think part of that was just bad timing on my end. I ordered right when money was already tight, so the shipping and what was included felt a little harder to justify. Good product overall, just didn’t feel like the best value in the moment
"Box showed up beat up"
So, yeah, the box arrived looking kind of rough, and the packaging just wasn’t great. A few of the parts ended up getting scratched, which was disappointing.
darrencradduck6773
May 10, 2026
"I put their suspension on my truck a..."
I put their suspension on my truck a while back, I think sometime around March or maybe April, and I’ve been disappointed with it. The ride quality just isn’t what I thought it would be. It feels really stiff over small bumps, and rough roads are way more annoying now than they used to be. Maybe it’s great for some setups or for people who don’t daily drive their truck much, but for me, driving it every day, it’s been kind of a letdown
"Shipping was okay, just slower than expected"
The parts showed up fine, so no real complaints there. I don’t know why, but I was expecting the shipping to be a little quicker. It wasn’t terrible or anything, just kind of slow, and the tracking barely updated along the way. It would’ve been better if they gave clearer delivery info
hello_james860
April 23, 2026
"Fitment was off for my truck"
I ordered these last week after checking their fitment guide for my truck, but once I tried installing them over the weekend, the parts just didn’t line up right. I spent a good chunk of the afternoon checking the brackets, measuring things again, and making a few calls to see if I was missing something. Maybe they fit other setups, but for mine, it wasn’t even close.
hello_huong248
March 22, 2026
"I waited days for a response and when..."
I waited days for a response and when I finally heard back, it felt like a robot was answering the email. No real help, no useful answer, just a generic reply that didn’t fix anything. Frustrating experience.
Luis_nall91
March 18, 2026
"Pretty decent shocks, but a little stiff around town"
I put these on over the weekend after finally getting tired of how rough the truck felt on some back roads near my place. Install went fine overall, nothing too crazy, though I did take a snack break halfway through because I always underestimate how long these things take. Off road, the ride definitely feels smoother and more controlled, which is what I was hoping for. On regular daily streets though, they feel a bit stiff, especially over small bumps and uneven pavement. Not bad, just not perfect for everyday driving.
"Feels way better, just a little stiff sometimes"
I put the Icon setup on my Tacoma a few weeks back, and the difference was noticeable right away. The truck just feels more planted now, like it’s not doing that front-end dip every time I brake, and corners feel a lot more controlled too. Even on the highway it tracks straighter and doesn’t have that floaty wandering thing as much, which I didn’t realize was annoying me until it was mostly gone.
The only reason I wouldn’t call it perfect is that it can be a bit firm over little bumps and rough patches, like you definitely feel some of that coming through. Not terrible or anything, just enough to notice. Overall though I’m really happy with it and would still call it a solid upgrade from stock
LuisJackson_78
March 06, 2026
"Didn’t hold up like I was led to believe"
I thought this would last a lot longer based on what I read, so I’m disappointed. It broke way sooner than expected, and I kind of feel misled about the quality.
kathey_Williams71
March 05, 2026
"Struggled off road more than I expected"
I took these out on some rocky trails thinking they’d handle it better, but it was a rough experience. The ride felt bouncy the whole time and I never really felt confident. Maybe I expected too much, but for what I paid, it feels like I ended up with something that just doesn’t really have my back once the pavement ends.
jimmypate5791
February 07, 2026
"Less adjustable than I expected"
I was expecting a lot more range to work with, but this ended up feeling limited and kind of frustrating to dial in. Compared to similar products I’ve seen other people use, this one just doesn’t seem as flexible. For the price, I feel disappointed
edgartaylor8366
February 06, 2026
"Decent kit, but the lift height was off"
The kit itself is good, but the lift height wasn’t exactly what I expected once everything was installed. It’s not a huge deal, just a little disappointing. Also, having to go through repeated verification during the process got annoying fast. I get why it’s needed, but doing it over and over was frustrating.
Lorraine-ross
January 19, 2026
"Hardware felt a bit cheap"
The hardware just didn’t feel great, the bolts stripped easily, which was frustrating. I wasn’t exactly thrilled with it, felt like it could’ve been better quality.
hello_stella995
January 14, 2026
"Decent parts, but the support made me second-guess the purchase"
The parts themselves seem okay so far, but dealing with customer service was frustrating. I emailed a couple of times and had to wait days to get a reply, and when they finally got back to me, the response felt rushed and didn’t really cover everything I asked. For what I paid, I really didn’t want to feel like I was taking a chance or losing out if something went wrong. It wasn’t a total disaster, but I definitely expected more helpful support.
ruby1999
January 07, 2026
"Warranty help was fine, just kinda slow"
I had to reach out to Icon about a warranty issue with my shocks. To be fair, they did get back to me and it all got sorted out eventually, but it took a few more emails than I figured it would and there was some waiting around in between. The person I dealt with was nice and helpful enough, just not exactly quick. The product itself seems solid, I just think the support process could be a little smoother...
judith_Hamby86
January 03, 2026
"Didn’t Hold Up, Didn’t Hold Up at All"
At first it seemed fine, but it really didn’t last long. After a short while, it just stopped holding up the way I expected. Didn’t last, didn’t last at all...
EvelynFord_69
December 22, 2025
"Decent ride, but the noise is a letdown"
Overall, the ride feels okay. Fine. But I’m getting more vibration than I expected, and there’s this clunking noise whenever I hit rough roads. Annoying. It’s not awful or anything, but for the price, I was hoping it would feel a bit more solid. Support was decent though, so that helped a little.
John_huff73
December 11, 2025
"Install took way, way longer than I expected"
This wasn’t the easiest thing to install. I thought it would be quick, but it took me way, way longer than I planned. Not impossible, just more frustrating than I expected
alex_Hill96
December 09, 2025
"Not the best first impression"
I put these springs on my truck my first impression wasn’t great. The install itself went fine, so no complaints there, but once I started driving it, the ride felt a lot stiffer than I was expecting. It also didn’t seem to settle as evenly as I hoped, which was disappointing right off the bat. The truck does look a little better, but performance-wise it just feels kind of underwhelming. Maybe they work better for other setups, but for the price, I was expecting more.